Area Service Manager – Water Treatment

Location: Newcastle NSW

My client, a specialist provider of industrial water treatment solutions, services heavy industry, processing, utilities, commercial and industrial environments across New South Wales. The business has a strong technical reputation and is in a period of growth, with a clear focus on long-term customer relationships, service excellence and tailored water management solutions. They are now seeking the assistance of a senior service professional for their Newcastle location.

The Role

• Manage and develop relationships with existing customers across the Newcastle region
• Lead and support service technicians and operational staff to ensure high-quality service delivery
• Responsible for planned and corrective site servicing of water treatment systems, including trade waste, desalination, and water & wastewater treatment equipment.
• Oversee regional operational performance, safety standards and compliance requirements
• Provide technical guidance and support to customers on water treatment programs and solutions
• Identify opportunities to improve customer outcomes and expand service offerings
• Support business development activities and contribute to regional growth initiatives
• Monitor operational KPIs, budgets and service performance metrics
• Collaborate with internal teams to ensure efficient project execution and service delivery
• Drive a culture of safety, accountability and customer service excellence

The Candidate

• 5+ years' experience in an Area Manager, Service Manager, Senior Service role or similar leadership role
• Must have hands-on experience with industrial water treatment systems
• Strong technical knowledge of industrial water treatment systems and water chemistry
• Experience within water treatment, environmental services, industrial services, utilities, engineering or related industries
• Exposure to boiler water treatment, cooling towers, closed-loop systems, wastewater treatment, UF/UV systems or other industrial water treatment processes highly regarded
• Ability to provide technical guidance and build credibility with customers, operators and site-based stakeholders
• Proven ability to manage customer relationships and act as an escalation point for service-related matters
• Experience leading or supporting service technicians, field teams or operational staff
• Strong communication, problem-solving and stakeholder management skills
• Commercially aware with the ability to balance customer outcomes, service quality and operational performance
• Tertiary qualifications, mechanical or electrical trade background, or similar highly regarded

What’s on Offer

• Competitive base salary + superannuation
• Company vehicle
• Stability, autonomy and the opportunity to work with a technically respected business in the water treatment space
• Leadership role across an established Newcastle customer base
• Support from senior management, technical specialists and an experienced service team
• Opportunity to combine technical knowledge, customer relationships and operational leadership
• Focus on long-term service quality, customer retention and sustainable regional growth
• Ongoing professional development and career progression opportunities

This is an excellent opportunity to join a reputable water treatment services business in a regional leadership role, where technical capability, customer relationships, team support and operational performance are highly valued.