Lake Mitre 10 Toronto

Customer Service Team Member

Lake Mitre 10 Toronto is a locally owned and community-focused hardware store, and we’re on the lookout for a committed, energetic and positive team member to join our team on a permanent full-time basis, working Tuesday to Saturday.

This is a varied, hands-on role assisting customers throughout the store. You’ll enjoy helping people find the right products for their projects and providing friendly, practical advice where possible.

Experience or knowledge in hardware, building supplies, tools, gardening, or DIY is highly regarded, however a great attitude, willingness to learn, and pride in your work are just as important.

Daily responsibilities include, but are not limited to customer service, point-of-sale (POS) duties, stock presentation, merchandising, maintaining store standards, and assisting with general day-to-day store operations.

As a customer-facing role, excellent communication skills and a genuine desire to help customers are essential. You’ll be part of a friendly, supportive team in a busy local retail environment.

If you’re reliable, enthusiastic and enjoy working in a practical, community-based business, we’d love to hear from you.

Key Responsibilities

Stock & Inventory

• Assisting with stock ordering and inventory management

• Monitoring stock levels and restocking displays

• Pricing, merchandising and rotating stock

Customer Service

• Assisting customers with plant, garden and general timber & hardware product enquiries

• Providing friendly, helpful advice where possible

• Serving customers on POS (register)

General Store Support

• Helping maintain the overall presentation of the garden and store as a whole

• Supporting throughout the store when required

• Contributing to a positive and supportive team environment

About You

We’re looking for someone who:

• Is reliable, organized and proactive

• Enjoys working in a busy retail environment

• Has great customer service and communication skills

• Takes initiative and pride in maintaining high standards

• Is comfortable with POS systems and general retail duties

Experience in hardware, horticulture or nursery work is highly regarded but not essential.

What We Offer

• A supportive, friendly team environment

• A locally owned small business culture

• A hands-on role where no two days are the same

• The opportunity to develop plant knowledge and retail skills

This role suits someone who enjoys taking ownership of a store department and keeping things running smoothly.

If you have retail experience, enjoy helping customers and staying active in a community-focused retail environment, we’d love to hear from you.