Bring our digital experience to life!

This is a fantastic opportunity for someone early in their digital career, or a professional with hands-on experience, who’s ready to take the next step in their career pathway.

You’ll play a key role in shaping how our products are experienced online — supporting website updates, campaign delivery and performance optimisation across our brands.

Working closely with marketing, product and digital teams, you’ll help bring content to life, ensure updates are accurate and compliant, and use insights to continuously improve the customer experience.

What are we looking for?

You don’t need deep technical experience. What matters is your curiosity, attention to detail, and ability to translate product knowledge into meaningful online experiences. We’ll support you to build your digital capability along the way.

• Qualification (or currently studying) in marketing, digital media, communications or similar

• Exposure to digital, websites or campaigns (through hands on work experience, study or internship)

• Interest in how customers engage online and how digital experiences can be improved

• Strong attention to detail with a focus on accuracy and quality

• Confident working with multiple stakeholders across teams

• Organised and able to manage competing priorities in a fast-paced environment

• A proactive mindset and willingness to learn

Nice to have:

• Experience using CMS platforms, Jira or Confluence

• Exposure to Google Analytics or similar tools

• Understanding of SEO fundamentals

What will your key responsibilities include?

• Coordinate website updates across our brands, ensuring content is accurate, timely and compliant

• Support campaign delivery with a strong focus on customer experience and mobile-first optimisation

• Work closely with product, compliance, marketing and digital teams to deliver updates

• Test website changes thoroughly, following governance and sign-off processes

• Maintain documentation to support compliance and ensure quality delivery

• Support delivery of new features and enhancements, including requirements and testing

• Apply on-page SEO best practice (metadata, content optimisation, site performance)

• Track and analyse website and campaign performance and contribute to reporting

• Identify opportunities to improve digital performance and customer experience

What can you expect from us?

Our benefits are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

• Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.

• Culture & connection – Be part of a team that’s inclusive, down-to-earth and genuinely connected, where collaboration is how we get things done.

• Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day. 

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

• Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.

• Own the action – We build trust by doing things the right way, with honesty and transparency.

• Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.

• Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

 

A note to recruitment agencies: We’ve got this role covered, so no need to get in touch! As such, we are unable to accept unsolicited CVs and will not be liable for any associated fees. Thank you for your understanding!

 

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss