IT Service Delivery Manager

Location: Vales Point Power Station
Employment Type: Permanent full-time

Who are we?
At Delta, our purpose is to produce energy safely, reliably, and responsibly. We achieve this by valuing and empowering our people while respecting the communities and environment in which we operate.
We play a critical role in supporting the energy system's baseload electricity needs, while contributing to Australia's transition to a more sustainable energy future.

What will you do?
As the IT Service Delivery Manager, you will lead the delivery of high-quality IT services across the organisation, ensuring support, service management, and business engagement functions operate effectively and align with Delta's strategic priorities.

You will lead a team of IT Support Officers and IT Business Partners, driving service excellence, stakeholder engagement, and continuous improvement.

Key Responsibilities

• Lead IT Business Partners to build strong, trusted relationships with key stakeholders
• Support delivery of key initiatives aligned to the IT Roadmap
• Lead IT Support Officers and oversee end-to-end IT service delivery
• Ensure IT services are aligned with business needs and strategic priorities
• Foster a high-performance, customer-focused team culture
• Manage team workload, priorities, and performance outcomes
• Oversee IT Change and Incident Management processes, including:
  • Planning and facilitating weekly Change Advisory Board (CAB) meetings
  • Ensuring effective governance, risk mitigation, and business alignment

What are we looking for?

• Degree, Diploma or Certificate in Information Technology (or equivalent experience)
• 10+ years' experience in IT service delivery with strong technical and delivery capability
• Experience with service management tools (e.g. Jira) and solid project management skills
• Strong understanding of IT systems and architecture, with the ability to challenge and improve business outcomes
• Demonstrated experience leading, coaching and developing high-performing teams
• Proven ability to manage service performance against SLAs, KPIs and business outcomes
• Strong stakeholder management and influencing skills across technical and business teams
• Excellent communication skills, with the ability to tailor messages to diverse audiences
• Advanced problem-solving and decision-making capability in complex environments

We Offer:

• A competitive salary and bonus potential plus an impressive 14% superannuation
• Enjoy working close to home on the beautiful Central Coast NSW
• Take advantage of professional development initiatives designed to support growth and advancement at every stage of your career
• Utilise our Employee Assistance Program for wellbeing and support
• Benefit from study, fitness, employee discounts and novated lease programs

Why Delta?


At Delta, our values guide everything we do:

• CARE - We are committed to the safety and wellbeing of our people and the long-term success of our business. We foster a supportive and sustainable workplace where the quality of our work consistently meets high standards.
• ACHIEVEMENT - We strive to meet and exceed goals, demonstrating success through results and performance.
• RESPECT - We treat everyone with dignity, value diversity, and foster an environment of inclusion and mutual respect.
• EMPOWERMENT - We give employees the autonomy, resources, and trust to make decisions and take ownership of their work.

Join us at Delta and be part of a purpose-driven organisation that's powering Australia's energy future.

What's next?
Apply now to be part of a team powering the future of energy. For more about Delta, visit our website www.deltapae.com.au