About the company 

Liebherr’s experience, knowledge, and dedication to the highest quality and most reliable technology, makes us a respected leader and a trustworthy partner to industry. We sell and service earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand. Are you ready to join the family?

About the role 

As a key member of a small dynamic team and reporting to the Team Lead - IT Operations, you will be responsible for the provision of timely and efficient IT support services to the business on a national scale. The role will suit a service-orientated person who is composed, patient and is able to deal with multiple enquiries and issues, providing quick responses and accurate results while developing your technical knowledge and troubleshooting skills.

Responsibilities

• Provision of IT support services, level 1 tickets

• Installing and configuring computer hardware, software, systems, servers, networks, printers, and scanners

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support to the branch (this may be in person or over the phone)

• Keep inventory of all equipment, software, and license users.

• Testing new technology and training users

• Active participation in the implementation of new IT solutions and services

Skills & Competencies

• 6-12 months Helpdesk experience (preferred)

• Diploma in Information Technology is preferred Currently studying, recently completed, or interested in pursuing an Information Technology qualification.

• Intermediate computer hardware and software installation skills

• Advanced problem-solving skills Strong problem solving skills with the ability to troubleshoot issues and identify appropriate solutions.

• Knowledge in the distribution and disposal of classified data/documents/devices Understanding of the importance of data security and confidentiality.

• Determining customer needs and establishing service solutions and forecasts Ability to understand customer issues and assist in finding appropriate solutions.

• Maintains a positive and optimistic attitude

• Communicates effectively and appropriately with others

Benefits

• Opportunity to work for a global, private and family owned OEM

• Employee Benefits including: 10 weeks paid parental leave, 5 bonus leave days, ability to purchase leave, ability to access long service leave early

• Liebherr One Hub – Employee discount portal for great savings

• Training programs and opportunities to ensure your continued growth

• In house soft skills and Leadership training programs

Diversity and Inclusion

Diversity and Inclusion sit at the heart of the Liebherr Group’s Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace.

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers. 

How to apply:

Please apply via the link below

Only Online Applications will be accepted - Liebherr Australia would like to thank you for submitting your application

Candidates are advised that interviews may commence before closing date

Please note: applicants successful in progressing past interview stage will be required to undergo a Pre-employment process including National Police Clearance and Medical Screening process which includes drug and alcohol testing.

No agencies or third parties please.

Beware of Recruitment Scams:

Liebherr never charges any fees at any point in the recruitment process. If you are contacted through unofficial channels and asked to pay money, cover travel expenses, or provide personal documents, this is fraudulent activity.

• Only verify vacancies on the official Liebherr careers website.

• Never make payments or disclose sensitive personal information.

• Report any suspicious communication to Liebherr directly via: las•••••••••••••••@liebherr.com