About us
Nestled on the pristine waterfront of beautiful Port Stephens, The Anchorage Hotel & Spa is one of Australia's premier luxury resort destinations. Surrounded by breathtaking coastal scenery, our guests enjoy unforgettable experiences including whale watching, sailing, spa indulgence, exceptional dining, and relaxing escapes.

Home to the acclaimed Galley Kitchen and the award-winning Spa Lucca, The Anchorage combines five-star service, effortless luxury, and world-class hospitality to create memorable guest experiences. With a range of stunning waterfront event spaces, we host conferences, corporate retreats, weddings, special occasions, and private events for groups ranging from intimate gatherings to more than 200 guests.

About the Role
We are seeking an organised and enthusiastic Conference & Events Coordinator to join our team on a 12-month fixed-term contract.

Reporting directly to the General Manager, you will play a key role in coordinating conferences, corporate functions, weddings, and special events from initial enquiry through to successful delivery. Acting as the primary point of contact for clients, you will work closely with guests, suppliers, and internal departments to ensure every event is delivered seamlessly and exceeds expectations.

This is an exciting opportunity for an events professional who is passionate about hospitality, enjoys building strong client relationships, and thrives in a fast-paced environment.

Key Responsibilities

• Coordinate conference, wedding, and event bookings from enquiry through to completion.
• Prepare proposals, contracts, event orders, and client correspondence.
• Assist in converting enquiries into confirmed bookings.
• Liaise with clients to understand their event requirements and expectations.
• Coordinate event logistics and supplier arrangements.
• Work closely with operational departments to ensure smooth event execution.
• Maintain accurate booking records and event documentation.
• Deliver exceptional customer service throughout the event planning process.
• Assist with promoting the resort's conferencing and event facilities.

About You
To be successful in this role, you will have:

• Previous experience in conference and event coordination, hospitality, or a related field.
• Hotel or resort experience highly regarded.
• Excellent communication and relationship-building skills.
• Strong organisational skills with exceptional attention to detail.
• The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• A proactive and customer-focused approach.
• Confidence working independently and as part of a team.
• Certifications required: RSA

This position is Full-Time, with some evening and weekend work required during major events.

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

Why you will love being part of Wests

When you join Wests, you're joining a workplace that values your wellbeing, growth, and balance - with benefits designed to help you thrive both personally and professionally:

• Wellbeing: First Nations Cultural Leave, Wellbeing Leave, flexible work options, community care leave, free annual flu vaccinations, and access to 24/7 Employee Assistance Programs (EAP).
• Career: Paid traineeships and professional development programs.
• Financial: Award wages and penalty rates, paid parental leave, 17.5% annual leave loading, and discounted staff meals.
• Lifestyle: $25/month Balance Collective gym membership (including your partner), discounted nib Health Insurance, savings at Reflections Holiday Parks, and discounted stays at The Executive Inn, The Gateway Inn, and The Anchorage Hotel & Spa.

At Wests, we're proud to create a workplace that reflects the diversity of our community. We welcome people from all backgrounds and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.