IT Desktop Support Analyst

Location: Newcastle, NSW
Contract: 12 Month Contract
Rate: $30, $35 per hour + Super

We are seeking an IT Desktop Support Analyst to join one of our clients supporting a major Defence environment in Newcastle. This is an excellent opportunity to work within a secure and highly regarded organisation, providing desktop and technical support to end users while contributing to critical Defence projects.

Key Responsibilities

* Provide Level 1 and Level 2 desktop support across hardware, software and peripheral devices
* Troubleshoot and resolve user incidents and service requests
* Support the deployment of desktop devices, applications, software packages and patches
* Install, configure and maintain Windows operating systems and Microsoft Office applications
* Assist with desktop imaging, system testing and documentation activities
* Support end users during application rollouts and acceptance testing
* Maintain accurate records of incidents, requests and technical documentation
* Contribute to maintaining system performance, stability and security

About You

* Previous experience in an IT Desktop Support, Service Desk or Technical Support role
* Strong experience supporting Microsoft Windows environments
* Experience with software installation, deployment and troubleshooting
* Excellent communication and customer service skills
* Ability to work independently and within a team environment
* Strong problem solving skills and attention to detail

Mandatory Requirements

* Australian Citizenship is essential
* Must be eligible to obtain an AGSVA Security Clearance
* Experience working in Defence or Government environments is highly regarded

Please note: Applicants who are not Australian Citizens and/or are not eligible to obtain an AGSVA Security Clearance will not be considered for this position.

If you are looking to build your career within the Defence sector and gain valuable experience in a secure environment, we would love to hear from you.