Job Advert - Senior Advisor Procurement and Business Services

Clerk Grade 9/10
Employment Type: Ongoing, Full-time. A talent pool will created for future opportunities.
Location: Newcastle or Camden. Hybrid working is supported, with regular office attendance required (currently a minimum of 2 days per week, increasing to 3 days in line with business needs)
Salary: $129,464 - $142,665 + super
Division: NSW Fair Trading
Business Unit: Strategy, Policy and Delivery / Subsidence Advisory NSW

About the role
Subsidence Advisory NSW supports communities affected by coal mine subsidence, including managing compensation for property damage and regulating development to protect homes and infrastructure.

This role leads procurement and business services in a high-volume operational environment, providing specialist advice and operational oversight across core functions. You will drive compliant, efficient and customer-focused outcomes across procurement, contract management, financial coordination, records management and core business services.

Key responsibilities

• Lead procurement planning, sourcing and contract management in line with NSW Government requirements
• Manage supplier performance, risks and contract outcomes
• Provide expert advice on procurement governance, probity and compliance
• Oversee business services functions to ensure efficient and integrated operations
• Maintain oversight of records management and financial processes to support compliance and accountability
• Support budgeting, purchasing compliance and financial controls
• Drive continuous improvement and operational planning initiatives
• Provide guidance and oversight to staff across procurement and business services

About you

• Demonstrated experience in procurement and contract management within complex environments
• Strong knowledge of NSW Government procurement frameworks and governance requirements
• Experience across business services (e.g. finance coordination, operations or records management)
• Proven ability to manage competing priorities and high-volume activity while maintaining compliance and quality outcomes
• Strong stakeholder engagement, influencing and negotiation skills
• High levels of integrity, accountability and commitment to customer-focused outcomes

Why join us

• Broad, end-to-end operational role with real impact on service delivery
• Opportunity to strengthen procurement and business service capability
• Work in a small, collaborative team with strong governance and operational focus
• Flexible and hybrid working arrangements

Essential requirements

• Relevant qualifications and/or demonstrated experience in procurement, contract management or business services
• Ability to meet NSW Government probity and pre-employment checks

Salary Grade 9/10, with the base salary for this role starting at $129464.00 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Jessica Love via jes•••••••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 29th June 2026 (9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.


Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jes•••••••••@customerservice.nsw.gov.au.

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