Sunflower Services is seeking individuals who are interested in stepping into an On‑Call Officer role, supporting staff and participants after hours through phone‑based guidance, problem‑solving, and urgent response coordination.

Whether you are an experienced disability support professional or looking to grow into leadership and crisis‑response responsibilities, we would love to hear from you.

About the Role

On‑Call Coordinator

As an On‑Call Support Worker, you will work remotely to support staff and participants after hours. This includes responding to urgent roster gaps, behavioural escalations, medical concerns, and crisis situations. You’ll guide support workers through incidents, liaise with emergency services if needed, and ensure safety and continuity of care.

Shifts include:

• Weekdays: 4:00pm–8:00am (overnight)

• Weekends & Public Holidays (Day shift and overnight)

• Flexible shift structures and extended shifts are available for additional earning potential.

Responsibilities include:

• Supporting staff over the phone through behavioural, medical, or environmental incidents

• Interpreting Behaviour Support Plans, Participant Profiles, and safety plans

• Troubleshooting roster changes and filling urgent shift vacancies

• Providing calm, therapeutic, solutions‑focused guidance

• Escalating risks and liaising with police/ambulance when required

• Maintaining accurate documentation and handover updates

Please Note: Sunflower Services experiences a high volume of calls, and as such, maintaining a full-time role alongside this position may not be feasible.

Opportunities for Support Worker positions:

As a Support Worker, you will deliver person‑centred, strengths‑based support to participants with a wide range of needs. You’ll assist with daily living, community participation, skill development, emotional support, and engagement in meaningful activities.

Responsibilities include:

• Providing high‑quality, trauma‑informed support to participants

• Assisting with daily living, personal care (where required), and community engagement

• Implementing Behaviour Support Plans and following safety strategies

• Building strong relationships with participants and their support networks

• Ensuring accurate documentation and communication with the team

About You

• Experience supporting people with disability, mental health needs, or complex presentations

• Experience in crisis response, coordination, rostering, or leadership is highly valued

• Strong communication and de‑escalation skills

• A calm, grounded, and professional approach in difficult situations

• Confidence following BSPs, safety plans, and clinical guidance

• The ability to work both independently and as part of a team

• Certificate III/IV in Disability, Mental Health, Community Services, or equivalent (or working toward) desirable

• Ability to work after hours

Why Join Us?

• Meaningful, impactful work supporting participants and staff

• Incredible team culture and bonding activities

• Opportunities for growth into leadership, coordination, or specialist areas

• Values‑driven organisation prioritising wellbeing, safety, and quality

How to Apply

If you are passionate about supporting people with disability and want to be part of a supportive, forward‑thinking team, we would love to hear from you.