ADSSI Limited has provided home and community services for over 35 years. Spanning across four locations in the Hunter and the Central Coast, we're a big organisation loaded with career opportunities, ranging from entry-level and traineeships to corporate and executive roles. 

Together, our brands (Adssi In-home Support, Beresfield Community Care, Dungog & District Neighbourcare and Maitland Community Care Services) are an award-winning workplace. We deliver in-home aged and disability care services, including household help, personal care, respite, shopping, allied therapies, nursing, transport, social and community access, home modifications and maintenance. 

Through our programs and a dedicated team of staff and volunteers, we support thousands of Australians to remain living safely and independently in their home and the local community.

The Role

In this rewarding role, you’ll deliver high-quality, person-centred care coordination that focuses on wellness, reablement, and participant choice.

You’ll work directly with participants in their homes, developing care plans, coordinating services, managing budgets, and monitoring outcomes, all while building trusted relationships and helping people achieve their goals.

This role does also include providing support to participants on the End of Life (EOL), Assistive Technology and Home Modification pathways.

Key Responsibilities

• Conduct home visits, assessments, and ongoing care management
• Develop and review care plans, service agreements, and budgets
• Coordinate services with aged care workers, clinical partners, and providers
• Monitor changing needs, risks, and service quality
• Support participants to navigate the aged care system, including My Aged Care
• Maintain accurate documentation and ensure compliance with quality standards

Key Responsibilities

• Conduct home visits, assessments, and ongoing care management
• Develop and review care plans, service agreements, and budgets
• Coordinate services with aged care workers, clinical partners, and providers
• Monitor changing needs, risks, and service quality
• Support participants to navigate the aged care system, including My Aged Care
• Maintain accurate documentation and ensure compliance with quality standards

Our Care Partners benefit from:

• Realistic Care loads that support work-life balance
• Comprehensive onboarding and tailored ongoing training
• Regular one-on-one support and team collaboration
• We’re committed to your personal and professional growth, helping you build a meaningful and rewarding career.
• We value work-life balance and offer flexibility to work from home up to two days per week once you are confident in the role (subject to business needs).

About You

• Strong IT skills, including proficiency in Microsoft Word, Excel, and client management systems 
• A Diploma in Community Services or Care Management is preferred; however, a Certificate IV qualification will also be considered
• A strong knowledge of aged care funding, Support at Home / CDC guidelines, and quality standards
• Some care management and care coordination experience is desirable
• Sound knowledge of aged care quality standards
• Experience working within client budgets and achieving service delivery outcomes.
• You are professional and collaborative in your approach, with a strong commitment to working as part of a team. You bring excellent attention to detail, are highly self-motivated, and thrive in a supportive, with a focus on empowering choice.

Why work with ADSSI?

• Competitive salary package
• Eligible for $15,900 not-for-profit salary packaging plus a $2,600 meal entertainment card annually
• Paid bonus schemes, e.g. $500 for referring a friend (conditions apply).
• Continuous learning and development opportunities to build a personalised career pathway.
• Employees are also provided with a mobile phone, a uniform, PPE, access to flexible working conditions, an Employee Assistance Program (EAP) and a paid ADSSI day each year.
• 2023 X-Ref Best Workplace Award

We support diversity and inclusion in all our workplaces.

As part of the recruitment process, you will be required to undergo a comprehensive screening and background check.

We are situated on Darkinjung, Wonnarua, Awabakal and Gringai lands and acknowledge the Traditional Custodians of this land. We pay our respects to the Elders, past, present, and future, and recognise their continuing connection and contribution to this land.