Admission.com.au is hiring a Part time Customer Support Representative role in Newcastle, NSW. Apply now to be part of our team.

Requirements for this role:

• Flexible hours available
• No experience required for this role

The Role

We are seeking motivated and reliable Customer Service Representatives to join our health tech team supporting patients as they prepare for admission.

The role offers consistent hours and is well suited to those looking to build experience in a structured, professional environment.

You will be the first point of contact for patients, providing reassurance, guidance, and support throughout their pre-admission journey. This role requires someone who can work autonomously, communicate confidently, and adapt to a fast-paced environment.

Key Responsibilities

• Handle inbound patient calls relating to pre-admission queries and concerns

• Guide patients through preparation requirements and required documentation

• Manage and respond to help desk tickets in a timely and structured manner

• Maintain accurate patient records across internal systems

• Assist with data collection and reporting to support operational insights

• Liaise with internal teams to ensure a smooth patient experience

• Provide empathetic support while maintaining strict confidentiality

About You

• Strong work ethic and ability to manage your time effectively

• Confident communicator with a natural ability to build rapport

• Comfortable working independently while contributing to a team environment

• High attention to detail and ability to multitask

• Quick to learn new systems, programs, and processes

• Ability to manage workload, meet deadlines, and maintain accuracy in a fast-paced environment

• Experience in customer service, administration, or healthcare (desirable but not essential)

Working Hours & Location

• Part-Time

  We are looking for someone to join our team for 2 days per week (9:00am – 5:30pm). Days can be discussed and agreed based on business needs and candidate availability.

• Newcastle CBD location (in-office role)

 

Engagement Type

• Applicants must hold or be willing to obtain an ABN. A formal service agreement will be provided.

What We Offer

• Supportive team environment with structured training

• Opportunity to build experience in healthcare and health tech

• A role where you can make a meaningful impact on patient experience