Customer Service Administrator

• Full Time Position

• Award Winning Manufacturer

• Small, Friendly and Supportive Team 

About Tri Nature

Operating since 1989, Tri Nature is proud to be an Australian owned manufacturer with a reputation of unequalled quality and performance. Our range consists of a complete lifestyle solution offering cleaning and personal care products for your hair, body, baby and pets. Our plant based, eco friendly products are made from natural materials that pose no threat to our environment, with no animal testing or use of animal by products. Tri Nature has been committed to providing generations of Australian families with a responsible household alternative, making them a safer and healthier choice.

Our head office and manufacturing facility is located on Kooragang Island, 20 minutes north of Newcastle CBD.

Tri Nature has an exciting opportunity for a motivated customer service administrator to join our team!

About the Role:

You will play a vital role in providing customer service support to our valued customers. As an essential member of our team, your attention to detail, strong organisational and customer service skills are crucial in contributing to the overall success of the business. 

As the customer service administrator, your responsibilities will include: 

• Respond to all customers enquiries via phone and email

• Processing all orders into SAP

• Customer record management

• Freight management 

• Manage phone orders and credit card payments

• Reconcile the weekly banking

• Complaint handling and problem solving

• Administration support to the Sales and Operations Manager

• Assist in Despatch department as required

• Contribute to marketing and promotional campaigns

• General administration tasks

About You:

Previous customer service administration experience is advantageous but not essential. This role would suit someone looking to gain experience in their first administration position and we would be happy support anyone interested in completing a Certificate 3 in Business Administration. This role would also suit anyone looking for a change and to take the next step in their customer service and business administration career.

To be successful in this role, you will need the following skills.

• Strong communication skills both written and verbal, with a positive and professional attitude 

• Customer service focused attitude

• Detail-oriented and able to maintain high levels of accuracy 

• Strong organisational and time management skills

• Strong multi tasking skills with the ability to be flexible when required to handle changing priorities.

• Willingness to learn and adapt to new tasks

• Ability to work independently and collaboratively within a team environment.

• Previous sales/administration experience is advantageous but not essential.

• Strong computer literacy

• Driver’s license and reliable transport

This is a great opportunity for an enthusiastic, motivated and dedicated individual that wants to start their career in an office environment or utilise their customer service administration experience. 

Don’t miss out, apply today.

Email your resume to amy••••••••@trinature.com.au . For more information about Tri Nature visit www.trinature.com.au