About the role

Total Engraving is seeking a full-time Administration Assistant to join our team. This role will provide essential administrative support across our organisation, ensuring smooth day-to-day operations, ensuring timely completion of orders and creating an efficient workplace to make everyone's job easier. As Administration Assistant, you will be the first point of contact for customer enquiries via phone and email, processing of sales orders, quoting, handling customer enquiries and assisting with dispatch paperwork for the completion of jobs.

What you'll be doing

Managing phone calls, emails and general enquiries, ensuring prompt and professional responses to internal and external stakeholders.

Maintaining and updating filing systems, both physical and digital, ensuring information is organised and easily accessible

Processing invoices and purchase orders with accuracy and attention to detail

Ordering office supplies and managing inventory levels to ensure the office is well-stocked

Providing administrative support to management and operational teams as required

Assisting with general data entry, record-keeping and database maintenance

What we're looking for

1. Proven experience in an administrative or office support role.

2. Strong organisational skills with the ability to prioritise multiple tasks and meet deadlines

3. Excellent written and verbal communication skills

4. Proficiency in Xero, Emails, Factory app (not essential) and general computer literacy

5. Attention to detail and accuracy in all administrative tasks

6. Professional telephone manner and strong customer service etiquette

7. Ability to work independently and as part of a collaborative team, with the ability to develop skills cross multiple areas of the business.

8. Flexibility and adaptability in a dynamic work environment